Privacy Policy

How your information is collected, used and protected

Privacy Policy

Customer Care

Wild Veitch respects your privacy and is committed to protecting your personal data. This policy explains what information is collected, how it’s used, and your rights under UK data protection law.

Who we are

Wild Veitch is a UK-based ecological consultancy and wildlife gardening advisory service.

Contact details

Email: darren@wildveitch.co.uk
Website: www.wildveitch.co.uk
Based in: Essex, United Kingdom

Wild Veitch is the data controller for personal information collected through this website.

What information we collect

We only collect information that is necessary and relevant to our work. This may include:

  • Your name

  • Email address

  • Phone number

  • Address or site location (for site visits or reports)

  • Messages you send via contact forms or email

  • Information you provide during enquiries, consultations or projects

This website is not intended for children, and we do not knowingly collect personal data from anyone under the age of 18.

How we use your information

Your information is used to:

  • Respond to enquiries

  • Arrange site visits or consultations

  • Provide ecological advice or services

  • Prepare reports, plans or recommendations

  • Keep basic business records

  • Improve the website and services

We only use your data where there is a clear and lawful reason to do so.

Website analytics and cookies

This website may use basic analytics tools (such as Google Analytics) to understand how visitors use the site. This information is anonymised and used only to improve website performance and content.

You can control or disable cookies through your browser settings.

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you contact us directly

  • Contract – when providing services you’ve requested

  • Legitimate interest – for normal business communication and record-keeping

  • Legal obligation – where required by law (e.g. accounting)

Data security

Wild Veitch takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Sharing your data

Your data is not sold or shared for marketing.

It may be shared only where necessary, for example:

  • With professional advisors (e.g. accountants)

  • To comply with legal obligations

  • With your permission

All third parties are expected to handle data responsibly.

How long we keep your data

We keep personal information only for as long as necessary:

  • Enquiries: up to 12 months

  • Client records and reports: typically 6 years (for professional and tax purposes)

  • Emails: retained as part of normal business correspondence

Your rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request the deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

To exercise these rights, contact: darren@wildveitch.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. Further information is available at www.ico.org.uk